Frequently Asked Questions (FAQ)

1. How does the online shopping process work?

Step 1: Browse and select your product from our categories such as hats, woven goods, accessories, and artisan pieces.

Step 2: Choose the color, size, and quantity.

Step 3: Click “Add to Cart” or “Buy Now” to review pricing, billing details, and shipping options.

Step 4: Enter your contact information, delivery address, and payment method.

Step 5: Confirm your payment to complete the purchase. You will receive an order confirmation by email.

2. What are the shipping conditions?

Please refer to our Shipping Policy for full details on delivery times, costs, and international shipping.

3. How long does delivery take?

Delivery times depend on your location.

For international orders (USA, Canada, and Mexico), estimated delivery is 15–25 business days, depending on the destination and customs process.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and order details.

5. What payment methods do you accept?

We accept major credit cards such as Visa and MasterCard, as well as PayPal for secure international payments.

Some payment methods may be available only for customers in Colombia.

6. Do you offer cash on delivery?

No, we do not offer cash on delivery. All orders must be paid in advance through the available payment methods.

7. Are online payments secure?

Yes. Your payment security is our priority. All transactions are processed through secure and encrypted systems to protect your personal and financial information.

Please note that while product prices may be displayed in USD for international customers, all payments are securely processed in Colombian Pesos (COP) through PayU, a trusted and secure payment platform widely used in Colombia and Latin America.

8. What warranty do your products have?

Please refer to our Returns & Exchanges Policy for full details.

9. How do I choose the right hat size?

You can find detailed measurements and guidance in our Size Guide to help you select the correct size.

10. What are the conditions for returns or exchanges?

Returns or exchanges are accepted only in cases of verified manufacturing defects.

For more information, please review our Returns & Exchanges Policy.

11. Do you offer international shipping?

Yes. We offer international shipping to the United States, Canada, and Mexico.

Shipping costs and delivery times are calculated at checkout based on your location.

12. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.