Shipping policy
1. Scope
This Shipping Policy applies to all purchases made through our website.
2. Order Processing
Once your payment is confirmed, your order will be prepared and processed. You will receive a confirmation email once your purchase is completed.
Orders are shipped through trusted carriers based on the destination provided at checkout.
Please note that some payment methods may require additional time for confirmation.
3. Delivery Times
Delivery times vary depending on the destination, shipping carrier, customs processes, and external logistics factors. All delivery times provided are estimates only and are not guaranteed.
While we make every effort to prepare and ship orders promptly, Sombreros Martis depends on third-party shipping carriers for final delivery.
Colombia
- Major cities: estimated 2–4 business days
- Other locations: estimated up to 10 business days
International Shipping (USA, Canada & Mexico)
International orders are shipped from Colombia.
Estimated delivery time: approximately 15–25 business days, depending on the destination, shipping carrier, customs clearance, and local logistics operations.
Please note that delays may occur due to customs inspections, high shipping demand, weather conditions, holidays, or circumstances beyond our control.
Sombreros Martis is not responsible for delays caused by shipping carriers, customs authorities, or external logistics providers.
4. Shipping Costs
Shipping costs are calculated at checkout based on the destination, package size, and shipping method.
All shipping fees are clearly displayed before completing your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
6. Shipping Methods
We offer standard shipping options. Available methods, costs, and estimated delivery times will be shown at checkout.
7. Delivery Areas
We ship throughout Colombia and internationally, including the United States, Canada, and Mexico.
8. Customs, Duties, and Taxes (IMPORTANT)
For international orders:
- Customs duties and import taxes may apply depending on the destination country
- These charges are not included in the product or shipping price
- The customer is responsible for all customs fees and local taxes
Sombreros Martis is not responsible for delays caused by customs.
9. Delivery Issues
If you experience any issues with your delivery, such as delays, damage, or missing items, please contact us as soon as possible for assistance.
10. Shipping Address Changes
Changes to the shipping address after placing an order may be possible but are not guaranteed. Please contact us immediately if you need to make a change.
11. Returns
For detailed information regarding returns, exchanges, eligibility requirements, and processing conditions, please refer to our Returns & Exchanges Policy.
Please note that all return and exchange requests are subject to product inspection and approval according to our policy guidelines.
12. Contact
If you have any questions about this Shipping Policy, please contact us:
Email: atencionalcliente@sombrerosmartis.com
Phone / WhatsApp: +57 321 634 8780